177bet Privacy Policy

177bet is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how 177bet collects, processes, stores, and protects the personal information of users who access its services through the website, mobile app, or any other digital channel.

This Policy applies to every individual who registers an account with 177bet, whether or not they actively play. By accessing the platform or opening an account, the user is considered to have accepted the terms of this Policy. This Policy is a supplement to the Terms and Conditions and both documents should be read together.

177bet collects various types of information to operate its services smoothly. The information collected falls into two main categories:

2.1 Personal Information Provided Directly

Information that the user provides when registering and managing an account:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or bank transfer account numbers)
• User-set password (stored in encrypted form)

2.2 Automatically Collected Information

Information recorded technically while using the platform:

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Bet placement, game history, and transaction records
• Information obtained through cookies and similar tracking technologies

177bet collects user information through the following methods:

• Registration Form: Information filled in when creating an account is stored directly in the system.
• Identity Verification (KYC): Users are required to submit the necessary documents to verify their account.
• Transaction Processing: Payment-related information is collected when processing deposits and withdrawals.
• Support Communication: Records of conversations with support via live chat or email may be retained.
• Automated Systems: Browsing behaviour is monitored through cookies, server logs, and web analytics tools.

Each piece of information collected serves a specific purpose, and 177bet does not collect unnecessary information. Where information is mandatory, this will be indicated at the time of registration or use of the service.

Collected information is used for the purposes described below and for no other purposes:

4.1 Account and Service Management

• Completing registration and managing accounts
• Verifying user identity and age (confirming 21+)
• Processing deposit and withdrawal transactions
• Determining and recording bet and game results

4.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Detecting suspicious activity on accounts
• Monitoring problematic behaviour under the responsible gaming policy

4.3 Service Improvement and Communication

• Improving platform functionality and usability
• Informing users about relevant offers and promotions (only with consent)
• Providing customer support and resolving issues
• Notifying users of technical updates and policy changes

177bet may share user information with third parties in certain specific circumstances. However, the scope of such sharing is strictly limited:

5.1 Service Provider Partners

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, and bank transfer services), identity verification, and cybersecurity. These providers use the information only for the agreed purposes and have their own privacy protection obligations.

5.2 Legal Obligations

Disclosure of information may be legally required on the basis of a court order, government directive, or a lawful request from a law enforcement authority. In such cases, 177bet will comply with its legal obligations.

5.3 Changes to Business Structure

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.

177bet has put in place both technical and organisational measures to protect users' personal and financial information:

6.1 Technical Security

• SSL Encryption: All data transmission on the platform is encrypted using SSL/TLS technology.
• Password Protection: Passwords are stored in hashed form — no staff member can read them directly.
• Firewall and Intrusion Detection: Layered security measures to prevent unauthorised access.
• Regular Security Audits: System vulnerabilities are tested on a regular basis.

6.2 Organisational Security

• Only authorised staff can access sensitive information.
• Staff involved in data processing are bound by confidentiality agreements.
• Personal information is shared on a need-to-know basis.

However, no data transmission over the internet is 100% secure. While 177bet endeavours to ensure maximum protection, the possibility of an unexpected security incident cannot be entirely ruled out. If a user suspects a security issue, they should notify the support team immediately.

Cookies are small text files stored on the user's device. 177bet uses the following types of cookies:

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining login sessions, storing security tokens, and remembering the preferred language. They cannot be disabled, as the site will not work properly without them.

7.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. The information collected through these cookies is aggregated and not personally identifiable.

7.3 Cookie Controls

Users can disable cookies through browser settings. However, disabling essential cookies may prevent some features of the site from working. A cookie consent notice is displayed the first time a user visits the site.

177bet respects every user's right to privacy. Users may exercise the following rights:

8.1 Right to Access Information

Users can find out what information 177bet holds about them. This request can be made through support channels and 177bet will respond within a reasonable time.

8.2 Right to Correct Information

If personal information is incorrect or out of date, users can request a correction. Some information can be changed directly from account settings; other information must be updated through support.

8.3 Right to Delete Information

Users may request deletion of their personal information when closing their account. However, due to legal obligations, some information may be required to be retained for a specified period — the reason will be communicated in such cases.

8.4 Right to Opt Out of Marketing

Consent to receive promotional communications can be withdrawn at any time. To do so, change the notification settings in your account or contact support.

177bet does not retain personal information longer than necessary. The following policy is followed in determining retention periods:

• Active Accounts: All related information is retained for as long as the account remains active.
• Closed Accounts: Legal and financial records are kept for a specified period even after an account is closed.
• Transaction Records: Financial transaction history is retained for an extended period for accounting purposes.
• Analytics Data: Anonymised analytics data may be retained for an extended period.

Once the retention period expires, information is securely deleted or irreversibly anonymised.

All services on 177bet are exclusively for users aged 21 and above. No one under the age of 21 may register on the platform or operate an account.

Age is verified at registration and confirmed through identity documents during the KYC process. If it is found at any point that a user is under 21, that account will be suspended immediately and the collected information will be deleted. You can find more details about the protection of minors in the Responsible Gaming policy.

177bet reserves the right to update this privacy policy at any time. If changes are made, users will be notified through the following methods:

• A new version will be published on this page by updating the date.
• For significant changes, users will be notified via their registered email or through platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Users are advised to check this page regularly. Answers to common privacy-related questions can be found in the site's FAQ section.

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — chat directly from any page on the site.
• Email: [email protected]

The support team provides assistance in both Bengali and English. Including your account details when submitting a privacy-related request will help us process it faster.